Refund policy

Returns

KGMerchandise.com will accept returns for purchases made through KGMerchandise.com on unopened product(s) within 30 days of the date of delivery, with an approved RMA number.

Obtaining an approved RMA

All customers (International and Domestic) should contact a KGMerchandise.com Customer Service Agent to arrange for an approved RMA number. Approved RMA return items must be received by KGMerchandise.com within 20 days of the RMA issuance, in order to be valid for return consideration.

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A restocking fee of 10% will be subtracted from the original charges or a store credit for the difference will be issued on returned items. The 10% restocking fee does NOT apply to exchanged items. All shipping costs are non-refundable.

Please email our returns department support@kgmerchandise.com or call us at 801-935-4323 to receive more information about our return process or to arrange for an approved RMA number.

Returned Items Should Be Mailed To:

KGMerchandise.com
Attention: Returns
537 W Pickett Cir, STE 900
Salt Lake City, UT 84115

 

What Happens If I Order The Wrong Part Or Size?

KGMerchandise.com will exhange your item for the correct product and issue a store credit, or you will be responsible for the price difference depending on the circumstances:

• A store credit will be offered if the exchanged product holds a higher value than the correct product/size needed.
• Similarly, if the exchanged product holds a lower value than the correct product/size you will be responsible for the cost difference.

 

Please Note:

• The cost of shipping your returned item(s) back to KGMerchandise.com will be the responsibility of the customer.
• There are no restocking fees on exchanged items.
• We cannot accept any returns/exchanges on packages that have been opened. Therefore, it is important that you take your time picking the right product and size. 

Canceling My Order

Orders can be cancelled at any time without penalty until the time the order is shipped. Once an order has left our facility it becomes subject to our return policy above.

Note: Once an order leaves our facility the order can no longer be canceled. If you wish to return the order please keep in mind we cannot accept any opened returns and the order will become subject to any applicable return fees (shipping fees, re-stocking fees, etc.)

 

Warranty Items

If the product you have purchased needs to be returned due to a manufacturer defect, KGMerchandise.com will exchange your product for the same item or an item of equal value at no additional charge (International shipping rates may apply on orders outside the continental U.S.).

All customers (International and Domestic) should contact a KGMerchandise.com Customer Service Agent to obtain an approved RMA number for the return. Approved RMA return items must be received by KGMerchandise.com within 30 days of the RMA issuance in order to be valid for warranty consideration.