Shipping policy

Important Shipping Information

KGMerchandise.com offers Free Shipping On Orders over $50 In The Continental United States.

Please read all the information below concerning shipping rates, delivery times, and requirements for all paid shipping methods. Standard Free Shipping offered through KGMerchandise.com is subject to the transit times of the carrier. In most cases Free Shipping will ship out via UPS, however, KGMerchandise.com reserves the right to ship via other carriers when deemed necessary. Please allow 3-10 business days for Free Shipping packages to arrive. Delivery delays may be expected from weather, heavy holiday seasons, or carrier policies; please contact a KGMerchandise.com customer service agent with any questions regarding this policy. support@kgmerchandise.com 

 

Available Carriers And Shipping Options

FedEx, UPS, USPS Priority Overnight, Ground, Parcel (Free), Standard Overnight Next-Day Air, Home Delivery, International Express, & UPS 2 Day Air.

IMPORTANT NOTES: FedEx will NOT ship to P.O. Boxes. If you want your order shipped to a P.O. Box we will have to ship via USPS so we can guarantee that you will get your package in a timely manner.

FedEx Home Delivery and UPS Ground Delivery are subject to 1 to 5-day delivery based on service area. Certain restrictions do apply (i.e. rural areas may experience additional delays or severe weather conditions may interrupt service). KGMerchandise.com is not responsible for shipping delays resulting from undeliverable weather conditions, failure of the customer to provide a prescription if applicable, or shipping errors committed by the selected carrier.

When You Can Expect Your Order To Be Shipped

  • Standard free ground shipping will typically arrive from 3-10 business days after you place your order. If for any reason products are not available or on backorder, we will notify you and the item will be shipped as soon as it becomes available. Some items are shipped directly from the manufacturer. Saturday and rush delivery are available with express shipping (excluding carrier limitations), but an extra fee will be incurred.

Domestic Shipping

Important Shipping Notes:

  • Orders received after 3:30 p.m. MST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
  • Orders placed on Friday after 3:30 p.m. EST are shipped out the following Monday
  • You will be notified of your shipping status through email
  • That is why it is important to provide us with an email address when checking out
  • You will log in with your order number.
  • You will have the option at checkout to choose your shipping preferences. Price will be determined by the weight of your order and the expedited option you choose.

Overnight/Express Shipping

KGMerchandise.com offers multiple overnight and express shipping options through FedEx, UPS, and USPS. These expedited options are only available to residents in the continental United States. Most products are available for overnight/express shipping, though at times a product may be on back order and not available for these express delivery options. Any product that requires a prescription MUST be submitted before your order can be shipped to ensure overnight delivery eligibility. (Sunday and holiday deliveries are not available).

  • USPS overnight/express delivery will be sent out on the first available business day and will arrive 1 to 2 business days after shipping.
  • FedEx Standard Overnight (Monday through Friday) delivery and FedEx Priority Overnight (Monday through Friday) delivery options will arrive the following business day of shipment with the exception of weather delays noted by FedEx. Sunday and holiday delivery are not available. NOTE: All orders received after 3:30 pm MST will be sent the following business day excluding holidays.
  • Please Note: FedEx Priority Overnight with Saturday Delivery must be selected for overnight packages expected to arrive on a Saturday. Saturday delivery is subject to carrier availability by geographic region and additional fees do apply. Standard overnight/express orders placed after 3:30 pm EST on Thursday will arrive the following Monday (excluding holidays). All other expedited/express/overnight shipping methods will arrive the following business day from the shipping date.